At Parkeus.com, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.

Return Eligibility

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in the original packaging, where applicable
  • Include all original accessories, tags, and documentation
  • Not show signs of damage, wear, washing, or alteration

Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions.

How to Request a Return

To request a return, contact us at [email protected] within 14 days of receiving your order.

Please include your order number, the item you wish to return, and the reason for the return. Photos may be requested where applicable.

Please do not send an item back before receiving return instructions from our support team.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at [email protected].

Please provide your order number and clear photos of the item and packaging so we can review the issue and assist you.

Return Shipping

Unless the return is due to an incorrect, defective, or damaged item received from us, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Exchanges

If you would like to exchange an item, please contact us at [email protected]. Exchanges are subject to product availability.

Non-Returnable Items

Items may not be eligible for return if they are:

  • Used, worn, washed, or damaged after delivery
  • Missing original packaging or accessories
  • Personalized or made specifically for the customer, where applicable
  • Otherwise identified as non-returnable at the time of purchase

Contact Us

Email: [email protected]